Privacy Policy

Effective Date: 01 January 2026
Last Updated: 27 July 2026

1. Introduction

Mindspeed.com.au ("Mindspeed", "we", "our", or "us") is committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit www.mindspeed.com.au, participate in our programs, purchase our products or services, join our community, attend events, or otherwise interact with us.

We comply with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and where applicable, international privacy laws including the General Data Protection Regulation (GDPR) and the UK GDPR.

By using our website or services, you agree to this Privacy Policy.

2. Who We Are

Mindspeed.com.au is an Australian education, leadership development, coaching and professional development company.

We provide:

• Leadership education

• Capacity Leadership™ programs

• Online courses

• Membership communities

• Events and retreats

• Speaking and consulting services

• Digital resources

• Newsletters and educational content

3. Information We Collect

Depending on how you interact with us, we may collect:

Personal Information

• Name

• Email address

• Phone number

• Postal address

• Business name

• Job title

• Industry

• Billing information

• Purchase history

• Event registrations

• Survey responses

• Coaching application information

• Communications with us

Technical Information

When you visit our website we may automatically collect:

• IP address

• Browser type

• Device information

• Operating system

• Pages visited

• Time spent on pages

• Referring website

• Cookies

• Analytics information

4. How We Collect Information

We collect information when you:

• Visit our website

• Subscribe to our newsletter

• Download a free resource

• Purchase a product or service

• Register for an event

• Apply for coaching or membership

• Contact us

• Participate in surveys

• Join our online communities

• Engage with us on social media

5. How We Use Your Information

We use your information to:

• Deliver products and services

• Process payments

• Provide customer support

• Communicate about your purchases

• Send newsletters and educational content

• Improve our website and services

• Personalise your experience

• Analyse website performance

• Respond to enquiries

• Meet legal obligations

• Protect our business from fraud or misuse

Where required by law, we obtain your consent before sending marketing communications.

You may unsubscribe from marketing emails at any time using the unsubscribe link included in every email.

6. Cookies and Analytics

Our website uses cookies and similar technologies to improve your browsing experience.

These technologies help us:

• Understand website traffic

• Remember user preferences

• Improve website functionality

• Measure marketing performance

• Deliver relevant content

We may use services such as:

• Google Analytics

• Google Tag Manager

• Meta Pixel

• LinkedIn Insight Tag

• Other analytics tools from time to time

You can disable cookies through your browser settings, although some website features may not function correctly.

7. Payment Information

Payments are processed securely through trusted third-party payment providers such as:

• Stripe

• PayPal

We do not store your complete credit card details.

Payment providers manage payment information under their own privacy policies and security standards.

8. Third-Party Service Providers

We may share personal information with trusted providers who help us operate our business, including:

• Email marketing platforms

• Learning management systems

• Community platforms

• Video conferencing providers

• Payment processors

• Cloud hosting providers

• Analytics providers

• Customer support software

These providers only receive the information necessary to perform their services and are required to protect your information.

9. International Data Transfers

Because we work with global technology providers, your information may be stored or processed outside Australia.

Where personal information is transferred internationally, we take reasonable steps to ensure appropriate safeguards are in place consistent with applicable privacy laws.

10. Data Security

We take reasonable administrative, technical, and organisational measures to protect your personal information against:

• unauthorised access

• misuse

• loss

• disclosure

• alteration

• destruction

While we use commercially reasonable security measures, no online system can be guaranteed to be completely secure.

11. Data Retention

We retain personal information only for as long as reasonably necessary to:

• provide our services

• meet legal obligations

• resolve disputes

• enforce our agreements

When information is no longer required, it is securely deleted or anonymised.

12. Your Privacy Rights

Depending on your location, you may have the right to:

• access your personal information

• correct inaccurate information

• request deletion of your information

• object to certain processing

• withdraw consent

• request a copy of your information

• lodge a privacy complaint

Australian users may also contact the Office of the Australian Information Commissioner (OAIC) if they believe their privacy rights have been breached.

13. Marketing Communications

If you subscribe to our newsletter or educational content, we may send:

• newsletters

• leadership insights

• podcast updates

• event invitations

• product announcements

• educational resources

You may unsubscribe at any time by clicking the unsubscribe link in any email or contacting us directly.

14. Children’s Privacy

Our services are designed for adults.

We do not knowingly collect personal information from anyone under the age of 18.

If we become aware that information has been collected from a child without appropriate consent, we will promptly delete it.

15. External Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices of those websites.

We encourage you to read their privacy policies before providing personal information.

16. Changes to This Policy

We may update this Privacy Policy from time to time.

The latest version will always be published on our website with the updated effective date.

17. Contact Us

If you have any questions about this Privacy Policy or your personal information, please contact:

Privacy Officer
Mindspeed.com.au

Email: team@mindspeed.com.au

Website: www.mindspeed.com.au

Australian Privacy Compliance

Mindspeed.com.au Complies with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Where applicable, we also seek to comply with international privacy obligations including the GDPR and UK GDPR for individuals located in those jurisdictions.